Terms of Service

Access to the IntakeMatrix platform requires an active subscription. All fees are stated in USD unless otherwise negotiated in enterprise agreements.

• arrow_rightBilling CyclesCharges are assessed in advance on a monthly or annual cadence as selected during checkout.
• arrow_rightMerchant of RecordPayment processing is handled by our designated secure third-party provider. We do not store full credit card data on IntakeMatrix servers.
• arrow_rightAutomatic RenewalSubscriptions renew automatically to prevent service interruption unless cancelled prior to the end of the current billing epoch.

We maintain strict, automated protocols for handling service termination to ensure data security and minimal friction.

• arrow_rightCancellationUsers may terminate their subscription at any time via the billing dashboard. Service will remain active until the conclusion of the paid period.
• arrow_rightRefundsDue to the infrastructural costs of provisioning environments, we do not offer prorated refunds for mid-cycle cancellations except where legally mandated.

To ensure optimal performance for all tenants on the shared infrastructure, usage must comply with our acceptable use policies. Automated scraping, reverse engineering, or intentional overloading of API endpoints will trigger immediate suspension. Account access is strictly limited to authorized personnel within your organization.

Features requiring external carrier networks (e.g., SMS routing, voice processing) operate on a distinct credit system separate from base subscription fees.

• arrow_rightCarrier ComplianceYou are solely responsible for ensuring message content adheres to local telecommunications laws (e.g., TCPA, 10DLC registration).
• arrow_rightUsage CreditsOperational credits are non-refundable and expire 12 months from the date of purchase if unutilized.

IntakeMatrix is engineered for high availability, but we provide the service "as is" without warranty of continuous operation.

• arrow_rightNo Revenue LiabilityIn no event shall IntakeMatrix be liable for lost profits, lost revenue, or indirect damages arising from platform downtime or data processing anomalies.
• arrow_rightPlatform ProvisoOur total cumulative liability shall not exceed the amount paid by you to IntakeMatrix in the twelve (12) months preceding the claim.

The IntakeMatrix platform, its underlying codebase, algorithms, and visual interfaces are the exclusive property of IntakeMatrix Inc. You retain all intellectual property rights to the raw data you ingest into the system; however, you grant us a limited license to process and display this data solely to provide the service to you.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising out of these terms shall be brought exclusively in the federal or state courts located in Delaware.

We reserve the right to modify these terms as our platform evolves. Material changes will be communicated via the email address associated with your administrator account at least 30 days prior to enforcement. Continued use of the platform constitutes acceptance of the revised framework.